Last updated: 07/12/2025
This Privacy Policy describes how OctOrbit Ltd (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from OctOrbit.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources, as set out below. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, and enforce any applicable terms of service.
Information We Collect Directly from You
Contact details: Name, address, phone number, and email.
Order information: Billing address, shipping address, payment confirmation, email address, and phone number.
Customer support information: Information you choose to include in communications with us.
Information We Obtain from Third Parties We may obtain information about you from third parties, including:
Crowdfunding Platforms: If you back our projects on Kickstarter or Gamefound, they provide us with your username, email, and pledge details.
Service Providers: Companies who support our Site (e.g., Shopify, Stripe, PayPal) and collect payment information to process your orders.
How We Use Your Personal Information
Providing Products and Services: To process your payments, fulfill your orders (including Kickstarter rewards), send notifications related to your account/purchases, and arrange for shipping.
Marketing and Advertising: To send marketing, advertising, and promotional communications by email (only with your consent, which you can withdraw at any time).
Security and Fraud Prevention: To detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
Legal Basis for Processing (EEA and UK Residents) If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:
Consent: (e.g., for marketing emails).
Contract: (e.g., to fulfill your order or Kickstarter pledge).
Legal Obligation: (e.g., keeping tax records).
Legitimate Interests: (e.g., to improve our website and prevent fraud).
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes:
Vendors: Third parties who perform services on our behalf (e.g., Fulfillment centers, Shipping carriers like Royal Mail/FedEx/DHL, Payment processors).
Compliance: To comply with applicable legal obligations (including subpoenas and tax laws).
International Data Transfers Please note that we are based in the United Kingdom. If you are accessing the Site from outside the UK (e.g., from the USA or EU), your personal information may be transferred to, stored, and processed in the UK. We may also transfer data to service providers (such as Kickstarter or BackerKit) located in the United States. We rely on recognized transfer mechanisms, such as International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs), to ensure your data is protected.
Your Rights Depending on where you live (including the UK, EEA, and certain US states), you may have the following rights:
Right to Access: You have the right to request access to personal information that we hold about you.
Right to Delete: You have the right to request that we delete personal information we maintain about you (subject to data retention for tax purposes).
Right to Correct: You have the right to request that we correct inaccurate personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw this consent at any time (e.g., clicking “unsubscribe” on emails).
Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at queries@octorbit.com or contact us by mail at:
OctOrbit Ltd Cooper Building, Sheffield Technology Parks Arundel Street Sheffield, S1 2NS United Kingdom
For the purpose of applicable data protection laws (GDPR/UK GDPR), OctOrbit Ltd is the data controller of your personal information.